Frequently Asked Questions
This page is dedicated to questions frequently asked by students.
Each issue we will focus on a different aspect(s) of the student experience.
For this newsletter, we asked
Elizabeth Balcazar, Alumni Services Coordinator, what questions are frequently asked by Teachers College students when putting together a placement file. She provided us with the following.
If you have further questions about WGU policies and procedures, please refer to the student handbook, or contact WGU at 1-866-895-9660
2. I forgot my username and password. How can I
retrieve my information?
Click on
the link that asks if you have forgotten your username or password. Enter
your e-mail address and the center will e-mail your username and password
to your e-mail address.
back
3. How long does it take for my
placement file to be delivered?
Twenty-four (24) hours is the standard time to allow for
your file to be sent out.
back
4. I have not
received a confirmation that my placement file was delivered. What is the
status?
On your file homepage, it will show an N for NO or a Y for Yes, it has been
sent out, by the request you’ve made. You will then need to contact the
district to make sure they have received it.
back
5. How many letters of recommendation
can I upload in my placement file account?
Three
(3) is the recommended amount.
back
6. I want prospective employers to
access my placement file. What is the web site address I should give
them?
Only you and WGU Administrator are able to access your file. If a district has
questions they can e-mail
support@credentialfiles.com and a response will be e-mailed to them.
back
7. How do I delete a document from my
placement file?
In
order to delete a document, a blank document needs to be uploaded in place
of the old one. The same needs to happen if you want to change the
document just upload the new document over the old one. Make sure you hit
the submit button.
back
8. Is there a size limit on the
documents that I can upload?
Documents that are 200 KB or less are the easiest to
upload. Anything higher makes the file difficult and slower for the
districts to open.
back
9. I don’t have access to PDF my
documents. Can I upload word documents?
PDF
and Word Documents are accepted.
back
10. I don’t see my final evaluation
uploaded in my account. Why it is not uploaded?
In order to upload a student’s final evaluation, you must submit a FERPA
placement file form to our office by fax or mail. This form authorizes us
to upload your final evaluation form.
back
11. I want to send another placement
file, but I need to change out the cover letter. How do I insert a new
cover letter?
Upload the new cover letter over the old cover letter and hit submit.
back
12. Where do I send my letters
of recommendation?
Students usually upload their letters of recommendation to
their placement account, unless the school district has requested
confidential letters of recommendation. If they have, please have your
recommendation writers mail their confidential letters of recommendation
to the WGU Education Placement Center.
back
13. Note: After
opening a placement file account, do not forget to upload your documents.
Students are responsible for uploading their documents (Resume, Cover
Letter, Philosophy of Teaching Statement, Course List, Letters of
Recommendation and Praxis Test Results). The WGU Education Placement
Center uploads your final evaluation.
back
