1-877-685-3269 - Call 24/7
WellConnect helps you balance work, life, and school with targeted services like personal counseling, debt and budget management, legal advice, and community connections.
Staying Healthy: WellConnect Counseling Services
Balancing the demands of work, school and life can be challenging, and there are times when you may need help to manage these often competing demands. The issues that come up as you navigate through life's complexities can impede your ability to accomplish academic, professional, and personal goals. WGUs WellConnect program offers services that are designed to help students work through these issues as they arise. As a WGU student, WellConnect offers you:
- Unlimited in-the-moment telephonic support, available 24/7/365, with a Master's level WellConnect Counselor
- Four (4) face-to-face counseling sessions with a counselor located convenient to the student's work or home - OR -
- Four (4) telephonic counseling sessions with a dedicated counselor
Why Access Counseling:
You can utilize WellConnect counseling services to address any need or concern with which you may be dealing. Students have utilized the WellConnect counseling services to address the following issues:
- Adjusting to the demands of college
- Feelings of Panic or Anxiety, school related or otherwise
- Suicidal Thoughts
- Family Problems
- Compulsive or Distracting Behavior
- Marital/Relationship Issues
- Stress or Academic Difficulty
- Substance Abuse
The WellConnect Counseling Experience
When you are feeling overwhelmed, it can be difficult to pick up the phone and start something new even if it means you will be getting the help you need. WellConnect offers in-the-moment support, as well as giving you the option to meet with someone face-to-face to discuss your concerns. When you call the WGU WellConnect line (1-877-685-3269) you will talk with a knowledgeable and experienced clinician who can help connect you to the resources you need.
How to access In-the-Moment Support:
The WGU WellConnect line (1-877-685-3269) is staffed 24/7/365 with master's level clinicians who are available for in-the-moment telephonic support and direction. WGU students can call the WellConnect line at any time to talk with a counselor. During the initial call, the WellConnect counselor will help you to work through your concerns. After the initial consultation, you will be offered a referral for up to four sessions of face-to-face or telephonic counseling with a dedicated clinician. If you want face-to-face counseling, WellConnect will connect you with a provider convenient to your home or work.
How to set up Face-to-Face or Telephonic Counseling Services:
To start face-to-face or telephonic counseling sessions with a dedicated clinician, just call the WellConnect number (1-877-685-3269) and tell us you want to use your 4 counseling sessions. Our trained Intake Specialists will begin searching for an affiliate convenient to your home or work, whichever is preferred. We match students with counselors based on the following criteria:
- Location - We endeavor to connect you to a provider within 10 miles of your work or home.
- Specialty - You will be connected with counselors who specialize in dealing with the issues you are facing.
- Insurance Match - We will try to match you with a provider that also accepts your insurance such that you can continue treatment past the four free sessions, if you would like.
After the initial contact with the WellConnect program, you can expect to hear directly from a counselor within 48-72 hours to begin scheduling treatment sessions. Our providers are aware of the demanding schedules of working students, and will work diligently to find a convenient time to meet. Most of the students who utilize the WellConnect counseling services have their first treatment session within 5 days of the first contact with the program.
If we are having difficulty finding a provider, you can expect to be contacted regularly by a WellConnect representative to keep you informed of the status of your referral.
Bouncing Back: New Parent Transition Program
The New Parent Transition Program, is designed to provide new, veteran, and expecting parents with the tools, resources, and live support to help balance home and work life. The program is designed to help parents organize their daily expectations, create new routines, and manage all of the responsibilities that come with being parents.
Starting the New Parent Transition Program:
Before you begin the telephonic coaching sessions, you will receive a binder with resources and tools, including:
- Personal Assessment Survey
- Outlines of each session
- Tip sheets
- Activity templates and tools
- Parenting book and relevant articles
The Personal Assessment Survey is a tool designed to gather basic information about you. Your coach may refer to it throughout the sessions, and it will allow you to add details and information as you expand your understanding of your own everyday life and needs as parents.
After receiving the informational binder, you will schedule three, one-hour telephonic sessions with a doctorate level family psychologist.
Expecting a New Baby
The first session involves getting to know parents as well as understanding the needs of the whole person. Resources and discussions will be customized based on the unique needs of each parent. This session will provide resources and tools to prepare for entering parenthood. You'll create To-Do-Lists for home and work, as well as a Work Checklist, Personal Checklist, and Childcare Checklist. The Psychologist may suggest relevant literature, and through one-on-one discussions, will provide the initial support needed before your new family member arrives.
Staying Home with the Baby
In the second session, parents will be encouraged to explore the duties and responsibilities of being a stay-at-home parent. The discussion will cover the emotional, physical and social impact of staying at home, as well as the eventual return to work or school. You will also be able to address feelings of depression, anxiety and excitement. This session is critical in establishing new family routines as well as managing duties within the home before returning to work.
Balancing Work and Baby
The final session provides the tools needed to balance work, school and home. Parents will complete their 24-Hour Life Pie before the session. One-on-one discussions about the return to work and the expectations of both work and home will create opportunities to share experiences and identify resources. This session prepares parents to manage their work schedule, school schedule, family time, personal time and social time to create a healthy and balanced life.
Money Matters: WellConnect Budget and Debt Consultation Services
For students who are struggling with financial issues, or who are simply seeking to better manage their finances, WGU's WellConnect program offers extensive budget and debt consultation services. This program will connect you with a trained and certified financial counselor to help you address your fiscal concerns.
Getting Started with the Debt Management Program:
You can access Budget and Debt Consultation services by contacting WellConnect (1-877-685-3269) and asking for budget and debt assistance. You can expect to be connected immediately to a professionally trained and certified financial counselor who will:
- Help you evaluate your current financial situation
- Provide a detailed review of income, assets and expenses.
- Provide personalized options based on your goals, which may include social service referrals, educational materials and resources and/or enrollment in a Debt Management Program
Working with a Debt Management Counselor
If the Debt Management Program sounds like the right resource for you, you will be assigned a dedicated Debt Management Counselor, who will work with you to achieve lower interest rates and monthly payments. Together, you will work to achieve one convenient consolidated monthly payment , and an increased capacity to get out of debt quickly.
Budgeting and Debt Services
Other benefits of the Debt Management Program include:
- Unlimited Budget counseling session to assess financial situation
- 24-hour member access to your account through member website
- On-going counseling for students throughout the life of the program and beyond
- Free Money, Debt and Credit education program
- Access to consumercredit.com for free financial resources
The Debt Management Counselor will work tirelessly to assist you with your financial needs so you can remain focused on your end goal graduation.
Note: The Debt Management Program is only applicable to unsecured debts, such as credit cards, department store cards, collection accounts, credit lines, and unsecured personal loans. The program does not apply to car loans, mortgages, student loans, or any accounts currently undergoing legal proceeding.
Legal Consultation Services
Legal issues can seem overwhelming, particularly for those students who are working to balance the competing demands of school, family and work. To help alleviate the anxiety that often surrounds legal issues, the WellConnect Program offers students comprehensive Legal Consultation Services.
Getting Started with Legal Care
To get started, call your dedicated WellConnect line (1-877-685-3269) and explain that you are calling to receive legal counseling.
You will receive a call within the next business day from an attorney, and you are entitled to up to 30 minutes of legal counseling free of charge. You can use this service multiple times!
Why Students Access Legal Counseling
WGU Students have utilized the Legal Consultation service to address the following issues:
- Tenant/Landlord Issues
- Traffic Citations
- Divorce Proceedings
- Wills/Estate Planning
On-Going Legal Services
Should you decide to pursue further legal services based on your conversation with the attorney, you will receive a referral to a local attorney at a discounted rate.
You will also have the option to call in for telephone service as many times as you like, and will receive up to 30 minutes of legal counseling on every call.
The WellConnect Program is committed to providing students with the resources to manage their legal issues and concerns such that they are able to remain focused on the realization of their academic goals.
Note: Students cannot utilize the legal consultation services for grievances or issues that pertain to WGU.
The WellConnect Program is committed to helping you manage the contending demands of school, work, family and everyday life by connecting you with resources right where you are in your own community!
Help is Just around the Corner
When you call the WellConnect line (1-877-685-3269), you can ask to be connected with a community referral specialist, who gathers information relevant to your specific needs.
Once the initial evaluation is complete, the community referral specialist begins the process of contacting and connecting with community resources to check for vacancies, availability, pricing, etc.
You will be sent a comprehensive packet with all of the information about resources that are available in your community and that fit your unique needs. You will be connected only with resources that have vacancies and availability, and you will get recommendations from the referral specialist as to which resources are best suited to accommodate your needs.
The WellConnect Program maintains an extensive database of resources related to:
- Child Care Resources
- Childcare Centers
- Day-Care Providers
- Special Needs Programs
- Public and Private Schools
- Tutoring Agencies
- Summer Camps
- Pet Care
- Adoption Resources
- Consultation Services
- Eldercare Resources
- In-house services
- Retirement Communities
- Assisted Living Facilities
- Nursing Homes
- Transportation Services
- Community Resources
- Houses and Apartments
- Home Improvements
- Health and Wellness
- Health Advocates
- Fitness Programs
- College Planning
- College Counseling
- College Guides
- Educational Consultants
The WellConnect program is committed to making these resources available to WGU students so that you can appropriately balance your student/life demands and strive towards your end goal of graduation.
The WGU Student Advantage Website
The WGU Student Advantage website offers articles, tip sheets, videos, and training on a wide range of subjects including:
- Drinking and substance abuse issues
- Anger, stress, and anxiety
- Study tips
- Health and wellness assessments